How to measure customer experience?

          When we focus on product and service innovation, what will customers get from you? If you sell a product, what buyer feels from finding the product, using it, making it broken, fixing it and then buy another product? If you provide services, how will customers feel from getting the service information, trying, renewal and buy from others? As a seller, what kind of customers you want to sell? One time customer or loyal customer?

When we focus on Customer, how should we integrate into our thinking?

Customer retention is the important thing of our company, their experience is the best feedback of our efforts. If we think outside-in by customer view, what will we feel about our company? As customers, they will contact with Marketer, Salespeople, Support and even R&D, what is their experience to face so many people for solving their questions? And what is the reason why customers keep their loyalty to buy again?  Do we provide only products or we can transform to a business partner of customers?

From Techdays to Dreamforce

Techdays 是微軟在台灣一年一度的盛會，而Dreamforce是Salesforce.com全球一年一度的大事。

我很有幸，我在2010年能進到TrendMicro上班，從以前的小公司換到一間具有規模的公司上班。而在當時，終於可以藉由公司補助去參加一年一度的TechDays，看到所謂的資訊業大拜拜。不論是技術交流或是業務交流都在那發生，也看到以前的同事在擺攤拉生意。當時的身分轉變很大，從協助客戶導入商業智慧系統的 Presales, Consultant 這樣的角色脫離出來，反而變成了客戶。不論在生活作息，做事方法，團隊合作模式都完全不同。花了一陣子才慢慢適應，最後經歷一年約聘轉正職之後，才慢慢體會到大公司的優點。

2012 Gartner - Magic Quadrant for Business Intelligence Platforms

2012 年 Gartner 的BI Platform 評比出來了，基本上大同小異！

1. MS在是否容易執行的方面被Oracle還有Microstrategy給超越了耶!

2. 主打BI2.0的，QlikTech、Tableau、Spotfire都有明顯的成長!

3. 左下角那些都起不來，還是不能拿來用啊!

SQL Server 2012 (Denali) Important Features

1. Columnstore Index

2. Data Quality Services (DQS)

3. Master Data Services (MDS)

4. AlwaysOn

5. SSAS Tabular model

6. Powerpivot V2

7. Powerview

你有生涯規劃，還是隨波逐流？

今天去聽了一場新生訓練，是目前公司的新人第一個月都要參加的。我上個月應該就要參加，但是那天剛好小海開刀，所以沒去。

聽的當下，發現我對公司其實有些許了解。因為已經待了一年多，雖然之前身分只是約聘人員。所以很多人資介紹的部分，都可以回答得出來。甚至可以提出許多問題。比較有趣的是，正職就必須要訂定目標。跟主管一起討論目標，然後依序達成。這樣可以促進人力發展，也更有效的讓公司成長。

為誰而戰？為何而戰？

「為誰而戰？為何而戰？」

這句話從軍訓課聽到當兵，在莒光作文簿的封面也清楚的寫著。
退伍後，以為再也沒有機會聽到這句話。

關於我的工作

出社會開始~
先是從一個小小的商業智慧(Business Intelligence)軟體的客服開始做起
這是個微軟的Solution
Analyzer-基於MS 的架構上的BI報表工具
http://web.analyzer.com.tw/